KOI Up and Going

info@prismembroidery.com

705-328-2823

Feel free to call for further questions!

FAQ

Can I supply my own garments?

Any customer supplied garments must be new, not worn or washed. We do not decorate used clothing. We may refuse garments if they are not suitable for decoration, ie: pockets, zippers ect. We do not take responsibility for customer supplied items. It does not happen often but an item can be damaged during the decoration process. We do not repair, replace or reimburse for the garment(s)

Can you create a logo?

Yes we can! Contact for more information (705) 328-2823

What format does my art work have to be in to embroidered?

Please contact for more info!

(705) 328-2823

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Privacy Policy

Terms & Conditions

Store Policy

No exchange or refund on decorated items!

Scrub Policy

No refund, exchange only

All sales are final on discounted and clearance items!

Trademarks

The products and logos displayed in our showroom and website are meant to showcase our products and the ability to incorporate custom messages and art. They do not imply endorsement, nor are any items with specific logos available for sale to anyone other than authorized parties. Supplied logos are accepted as legally compliant with trademark and copyright laws. The factory is not responsible for any infringements and assumes that clients have obtained proper permission to reproduce these logos and trademarks.

Minimum Order: 1
Some conditions may apply

Holiday Orders?

Like to have all Christmas orders in by OCTOBER 15. Assurance of sizing and colors wanted, hoping to be completed before Christmas delivery.

Turn Around Time?

We strive for 2-3 week delivery! Best to call for current production time

Do you screen print?

Yes, in house production

Do you do transfers?

Yes, vinyl lettering

Do you stich on leather?

No we do not. As well as no car mats, rubber, or apply patches to clothing